Effective Date: 01 January 2025


At MEEDIA, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you engage with our website, services, or communicate with us. MEEDIA complies with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).


1. What Personal Information We Collect

We may collect the following types of personal information when you contact us, make a booking, or interact with our website or social platforms:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery addresses
  • Payment details (processed securely via third-party providers like Stripe)
  • Social media usernames or handles (if relevant for collaborations or tags)
  • Event-related details (e.g., horse and rider names, booking forms)
  • IP address, device information, browser type (via cookies and analytics tools)

We only collect information that is necessary to provide you with our services and operate our business effectively.


2. How We Collect Your Information

We collect personal information in several ways, including:

  • When you make a booking or fill out a form on our website
  • Through email, phone, or direct messaging communication
  • When you follow, tag, or interact with us via social media
  • When you purchase services through our website or payment links
  • Automatically through cookies or analytics tools when you use our site

You may choose to withhold certain information, but doing so may limit your ability to use or receive our services.


3. Why We Collect Your Information

We collect, hold, and use your personal information to:

  • Confirm and manage your bookings
  • Deliver photographic and videographic content
  • Process and track payments securely
  • Communicate updates, invoices, or event details
  • Improve our services, website experience, and customer support
  • Promote relevant offers or services (only with your consent)
  • Ensure legal and regulatory compliance
  • Maintain business and financial records


4. Disclosure of Personal Information

We never sell your personal information. We may disclose your information to third parties in the following situations:

  • To trusted third-party service providers (e.g. payment processors like Stripe, hosting platforms) for the purpose of fulfilling our services
  • When required by law, regulation, court order, or in response to a legal request
  • To collaborators, contractors, or team members under strict confidentiality agreements

All third parties are required to comply with privacy standards that match our own and use the data only for the intended purpose.


5. Storing and Securing Your Data

We take your data security seriously. We use industry-standard precautions including:

  • Secure payment processing via Stripe or equivalent
  • Password-protected systems and cloud storage
  • Data encryption where applicable
  • Limited access only to authorised personnel
  • Regular monitoring and updates to our digital systems

Despite our efforts, no system is completely immune to breaches. In the unlikely event of a data breach, we will comply with the Notifiable Data Breaches scheme under Australian law.


6. Cookies & Analytics

Our website may use cookies to improve functionality and provide a better user experience. These cookies may track:

  • Website usage patterns
  • IP addresses and browser information
  • Referral sources and page interactions

You can disable cookies in your browser settings if preferred.

We may use tools such as Google Analytics or Meta Pixel to understand how visitors engage with our site, and to optimise advertising campaigns. These services do not personally identify individuals.


7. Your Rights

Under the Privacy Act, you have rights to:

  • Request access to your personal data
  • Request correction of inaccurate or outdated information
  • Opt-out of direct marketing at any time
  • Lodge a complaint if you believe your privacy has been breached

To make any of these requests, please email us at meedia.au@outlook.com


8. Third-Party Links

Our website may contain links to third-party websites or services (such as booking forms, payment platforms, or social media). We are not responsible for the content or privacy practices of those websites. We recommend reading their privacy policies before sharing any personal information.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. When we do, we’ll update the “Effective Date” at the top of the page. Your continued use of our services indicates your acceptance of the revised policy.


10. Contact Us

For questions, feedback, or privacy-related concerns, please contact:

📧 meedia.au@outlook.com

We aim to respond to all enquiries within 5 business days.